As required by the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of our Grievance Officer are below.
Grievance Officer: Rohit
Email: support@saadhustore.com (subject line: "Grievance – [your order number]")
Address: Wise Solutions, Sector 50, Gurugram, Haryana 122018, India
Hours: Monday to Saturday, 10:00 am – 6:00 pm IST
How we handle complaints
- Email us with your order number, a description of the issue, and any photos.
- We acknowledge your complaint within 48 hours and give you a reference number.
- We resolve it within one month of receipt, and usually much sooner.
If you aren't satisfied with our resolution, you can contact the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in) or file a complaint at e-daakhil.nic.in.
Seller details: Saadhu is a brand of Wise Solutions (sole proprietorship), Sector 50, Gurugram, Haryana 122018, India. All products are made in India.