Refund policy
Last updated: 16 October 2026
Saadhu (www.saadhustore.com and shop.saadhustore.com) is a brand of Wise Solutions, Gurugram, Haryana, India. Every Saadhu product is printed to order after you place it, which is why our cancellation and return terms work the way they do.
Cancellations
You can cancel your order at any time before it is dispatched. Write to us at support@saadhustore.com with your order number. You will receive a full refund to your original payment method. Once an order has been dispatched it can no longer be cancelled.
Damaged, misprinted or wrong items
If your item arrives damaged, misprinted, defective or is not what you ordered, report it within 48 hours of delivery. Email us with your order number and clear photos of the item and packaging (an unboxing video helps). Once verified, we will reprint and send a replacement at no cost to you, or give you a full refund if you prefer or a replacement is not possible. You do not need to return the damaged item unless we ask you to.
Size exchange (apparel)
Each apparel item is eligible for one free size exchange. Request it within 7 days of delivery. The item must be unworn, unwashed and in its original condition. We arrange the reverse pickup free of charge and dispatch the new size once the original item reaches us. Posters and other non-apparel items are not eligible for size exchange.
What we cannot accept
- Returns for change of mind, as every item is made to order.
- A second size exchange on the same item.
- Items that have been worn, washed, altered or damaged after delivery.
- Damage reported more than 48 hours after delivery.
- Minor variations in colour caused by differences in screen display.
Refund timelines
Approved refunds are processed within 2 business days and are credited to your original payment method within 5–7 business days after approval, depending on your bank or payment provider.
Contact
Wise Solutions, Sector 50, Gurugram, Haryana 122018, India
Email: support@saadhustore.com